Cancellation & Refund Policy

1. Requesting a cancellation

If you need to cancel an order, contact us promptly using the details below. Whether it can be cancelled depends on its fulfilment status and the applicable product or order terms. We will confirm the result of your request; submitting a request does not by itself cancel an order.

2. Return eligibility

Return eligibility and any applicable time window are product- and order-specific. Please check the product information and the terms shared with your quotation or order confirmation. Contact us before sending anything back so that we can confirm eligibility and provide return instructions.

For medicines and other healthcare products, do not use or return a product if its packaging appears damaged or tampered with. Contact us promptly if an item is damaged, incorrect, defective or otherwise inconsistent with the confirmed order. We will review the issue under the applicable product terms and law.

3. Refunds

A refund is considered after we approve the cancellation or return request. If approved, we will arrange it through the original payment method where available and confirm any processing details. The time for funds to appear can depend on the payment provider or bank.